iMissive

Privacy Policy

Last updated: 29 April 2026

1. Introduction

iMissive ("we," "us," or the "Company") is committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our services and platform.

This policy applies to all services provided by iMissive, including SMS messaging, WhatsApp Business API, OTP verification, and ChatBot services.

2. Information We Collect

We collect various types of information to provide and improve our services:

Account and Registration Information

  • Contact information (name, email address, phone number)
  • Company information (company name, commercial registration, industry)
  • Billing and payment information
  • Account credentials

Service Usage Data

  • Message logs (metadata, recipient numbers, delivery status)
  • API usage data and system logs
  • Delivery reports and analytics

Technical Information

  • IP address and browser type
  • Device information and operating system
  • Cookies and similar technologies

3. How We Use Information

We use collected information for the following purposes:

  • Providing, operating, and maintaining our services
  • Processing and routing messages to intended recipients
  • Managing your account and billing
  • Communicating with you about your account, updates, and technical support
  • Improving and developing our services
  • Detecting and preventing fraud and prohibited activities
  • Complying with legal and regulatory requirements

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract Performance: Where processing is necessary to provide the services you requested
  • Legitimate Interests: To operate our business, improve our services, and prevent fraud
  • Legal Compliance: Where the law requires us to process your data
  • Consent: Where you have provided consent for specific processing activities

5. Data Sharing

We may share your information with the following parties where required to provide our services:

  • Telecommunications Operators: To route and deliver messages to recipients
  • Technical Service Providers: For hosting, infrastructure, and security services
  • Payment Processors: To process payments and billing
  • Regulatory Authorities: When required by law or regulations

We do not sell your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on data type and applicable legal requirements.

  • Account data: For the duration of the business relationship and an additional period for legal compliance
  • Message logs: In accordance with regulatory requirements and service terms
  • Billing records: In accordance with applicable tax and accounting requirements

7. Data Protection

We implement security measures designed to protect your information from unauthorized access, modification, disclosure, and destruction, including:

  • Access controls and permission management
  • Encryption in transit and at rest where applicable
  • System monitoring and security event logging
  • Security incident response procedures

8. Your Rights

Under applicable regulations, you may have the following rights:

  • Right of Access: Request information about the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Object: Object to processing of your data in certain circumstances
  • Right to Portability: Request a copy of your data in a machine-readable format

To exercise these rights, please contact us at the email address provided below.

9. Saudi Personal Data Protection Law (PDPL) Alignment

We are committed to aligning with the Saudi Personal Data Protection Law (PDPL) and related regulations. We strive to process personal data in a manner that is aligned with applicable requirements and continuously work to update our practices in line with regulatory developments.

10. International Data Transfers

Where necessary to provide our services, your data may be transferred to countries outside your location. In such cases, we seek to ensure appropriate safeguards are in place to protect your data in accordance with applicable requirements.

11. Cookies

We use cookies and similar technologies to operate our website and improve your experience. For more information, please see our Cookie Policy.

12. Policy Updates

We may update this policy from time to time. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

Email: info@imissive.com